Member Survey Results
19-02-2025
Listening to You, Growing Together
In October 2024, YMCA WorkWell ran a national Member Experience Insight Survey and heard from over 39,000 members at 99 YMCA locations across the country.
Here at the YMCA of Hamilton|Burlington|Brantford we heard from 2,162 members across our five Health and Wellness locations.
Our Key Strengths
These are our top 3 Insight Scores for our YMCA, on a 1–100 scale. We are proud to report that these are our strengths as we believe they reflect the values and dedication of our staff and members.
Score on a 1–100 scale
- 92 - Inclusion: Members believe that our Y is an inclusive environment where they are accepted for who they are.
- 91 - Safety: Members believe that our Y is a safe place for them and/or their family.
- 90 - Responsiveness: Members believe that Y staff/volunteers at our Y are always there to help them when they have questions or concerns.
Areas We Will Focus On
The following areas received the lowest scores in the survey and will be the primary focus of staff’s efforts in the coming year to enhance your experience.
- Celebration and Encouragement: Ensuring members feel that Y staff/volunteers celebrate their achievements and milestones while also encouraging them/their family to participate in new activities at the Y.
- Convenience: Ensuring members feel that they are able to find workout times/classes that work for their schedule.
Parent/Family Convenience: Ensuring parents/guardians and families feel like children’s programs and/or swim lessons are as convenient as possible for their family.
For more information on individual locations, click the links below.
Thank you for being a part of our YMCA community and for sharing your experience with us. Your feedback is invaluable as we strive to grow and improve together.
