Accessibility for Ontarians with Disabilities Act (AODA) 

The YMCA of Hamilton|Burlington|Brantford is committed to diversity and social inclusion and to meeting its obligation under Ontario's Accessibility for Ontarians with Disabilities Act, 2005 (AODA), by providing accessible environments that respect the rights of every individual. 

YMCA of Hamilton|Burlington|Brantford will provide, upon request, a copy of its documents that relate to the Customer Service Standard. These documents are available in multiple formats that take into consideration a person's disability.

Provide Feedback

YMCA of Hamilton|Burlington|Brantford greatly appreciates all of the feedback that it receives as it allows us to learn and improve as an organization. Members, participants, customers, parents, donors, contractors or any other member of the public is encouraged to bring forward a complaint, concern or compliment, and to make suggestions on ways to improve programs, services and their YMCA experience. Please contact your local YMCA manager or a senior manager directly. 

Alternatively, individuals are invited to provide their feedback in writing by email, telephone or by regular post mail to:

Association Services
YMCA of Hamilton|Burlington|Brantford
79 James Street South
Hamilton, Ontario  L8P 2Z1

Email: accessibility@ymcahbb.ca
Tel: 905.317.4949  x.5053 

Association Services will refer any accessibility or human rights-related questions or concerns to the Manager of Human Resources who will work with senior staff as appropriate. All other complaints received shall be referred to the appropriate YMCA Manager or Vice President for handling.

To view the YMCA of Hamilton|Burlington|Brantford's AODA Multi Year Accessiblity Plan please click here.